Customer support
Give us a call or shoot us an email!
 

614-933-3210

[email protected]

1 General
1.1 Do you have a store in my city?

Currently we only have one physical location, which is at 160 W. Main Street Suite D, New Albany, OH 43054.

 

1.2 I'm a blogger and would love to collaborate with Truluck!  How can I get in contact?

We love working with bloggers, locally and nationally!  Please send all inquiries to [email protected] with a short intro and link to social media platforms.

 

1.3 An item I want to purchase is out of stock, will you be getting more?

We try our best to keep our website updated, but if you have a question about a specific item please send an email to [email protected] and we will do our best to assist you.

 

1.4 If I see an item online that I would like to try on before I purchase, can I put it on hold?

Yes!  If you see something online that you would like to try, please call the store and we will hold the item for you until the end of the day.

 

1.5 When will I be charged for my order?

Payment methods will be charged the full amount at the time of purchase.

 

1.6 I placed an order and received confirmation, but have yet to receive tracking information.  Where is my package?

Occasionally tracking emails can get lost in a Spam or Junk folder.  If you have not received a tracking email, please email [email protected].

 

1.7 When will my order arrive?

All orders are being shipped from New Albany, Ohio.  Most orders will ship within 48 hours of being placed.  Please allow extra shipping time during sale periods and holidays.  Orders placed after 3pm EST on Fridays will ship the following Monday.

 

1.8 What is your in-store return/exchange policy?

Items purchased in-store have a return policy of 7 days with receipt.  Items returned without a receipt may only be returned for store credit.  After 7 days, items are subject to store credit or will not be excepted based on item condition.  Items may be exchanged based on available stock. All sale items are final sale.

1.9 What is your online return/exchange policy?

Online orders may be returned or exchanged up until 7 days after receiving the item.  All sale items are final sale.

 

1.10 Do you offer free returns?

We do not currently offer free returns.  All returns must be paid for by the customer.  For more about our returns policy please click here.

 

1.11 I received an item that was damaged.  Can I return it?

We are happy to evaluate any damaged items and find a solution.  Please email [email protected] with your information, order number, a description of the item and pictures of the damage.

1.12 What size should I order?

We do our best to have size charts under all items that they may apply to.  If you have any additional questions, try visiting the retailers website for their own size chart.  We are more than happy to answer any questions about items to the best of our ability if you call our store at 614-933-3210.  Our store hours are 11-6pm EST Mon-Sat and 12-4pm EST Sun.

 

1.13 FYI: We love our weekends as much as you do!  Emails sent after 5pm EST on Friday's will be answered after 11am on Monday.  For more immediate questions, please call our store.